If you as a client or a prospective client of Saxo Bank A/S have raised a question or an issue with Saxo Bank A/S for instance with your account manager or another employee of Saxo Bank A/S without receiving a satisfactory answer you may file a complaint with Saxo Bank A/S.
If our responses do not resolve the matter to your satisfaction you may, if you are already a Saxo Bank client, submit a formal complaint to the Complaints Team via the trading platform, and, if you are not a client, you may file a formal complaint to the Complaints Team via the online form.
Alternatively, you may send a letter to:
Saxo Bank A/S
Phillip Heymans Allé 15
If you are not satisfied with the response to your complaint, you may file a complaint directly with the Danish Financial Complaint Board:
Det finansielle ankenævn
St. Kongensgade 62 2. sal
1264 København K