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If you as a client or a prospective client of Saxo Bank A/S have raised a question or an issue with Saxo Bank A/S for instance with your account manager or another employee of Saxo Bank A/S without receiving a satisfactory answer you may file a complaint with Saxo Bank A/S.

If our responses do not resolve the matter to your satisfaction you may, if you are already a Saxo Bank client, submit a formal complaint to the Complaints Team via the trading platform, and, if you are not a client, you may file a formal complaint to the Complaints Team via the online form.

Alternatively, you may send a letter to:

Saxo Bank A/S
Att.: Complaints
Phillip Heymans Allé 15
2900 Hellerup

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Danish Financial Complaint Board:

Det finansielle ankenævn
Amaliegade 7
1256 København K


Saxo Bank A/S (Headquarters)
Philip Heymans Alle 15

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This website can be accessed worldwide however the information on the website is related to Saxo Bank A/S and is not specific to any entity of Saxo Bank Group. All clients will directly engage with Saxo Bank A/S and all client agreements will be entered into with Saxo Bank A/S and thus governed by Danish Law.

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