View Legal Menu

Complaints

If you as a client or a prospective client of Saxo Bank A/S have raised a question or an issue with Saxo Bank A/S for instance with your account manager or another employee of Saxo Bank A/S without receiving a satisfactory answer you may file a complaint with Saxo Bank A/S.

If our responses do not resolve the matter to your satisfaction, you may file a formal complaint to the Complaints Team via the online form.

Alternatively, you may complete this form and mail it to:

Saxo Bank A/S
Att.: Complaints
Phillip Heymans Allé 15
2900 Hellerup
Denmark

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Danish Financial Complaint Board:

Det finansielle ankenævn
St. Kongensgade 62 2. sal
1264 København K
Denmark
https://fanke.dk

Trade responsibly
All trading carries risk. Read more. To help you understand the risks involved we have put together a series of Key Information Documents (KIDs) highlighting the risks and rewards related to each product. Read more

This website can be accessed worldwide however the information on the website is related to Saxo Bank A/S and is not specific to any entity of Saxo Bank Group. All clients will directly engage with Saxo Bank A/S and all client agreements will be entered into with Saxo Bank A/S and thus governed by Danish Law.

Apple and the Apple logo are trademarks of Apple Inc, registered in the US and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.