Complaints

As a client of Saxo Bank A/S, you may file a complaint via your preferred platform:

Log in to SaxoInvestor

If you are not a client of Saxo Bank A/S (prospective or former client), you may file a complaint via the online form.

Alternatively, you may send a letter to:

Saxo Bank A/S
Att.: Complaints
Phillip Heymans Allé 15
2900 Hellerup
Denmark

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Danish Financial Complaint Board:

The Danish Financial Complaint Board
Amaliegade 7
1256 København K
Denmark
https://fanke.dk

If your complaint relates to how we collect, use or protect your personal data, you can also contact our Data Protection Officer using the details in our Privacy Notice. If we cannot resolve the problem, you have the right to lodge a complaint with a data protection supervisory authority. Contact the Danish Data Protection Agency (Datatilsynet):

Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Denmark
https://www.datatilsynet.dk/