View Legal Menu

Complaints

If you as a client or a prospective client of Saxo Bank A/S have raised a question or an issue with Saxo Bank A/S for instance with your account manager or another employee of Saxo Bank A/S without receiving a satisfactory answer you may file a complaint with Saxo Bank A/S.

If our responses do not resolve the matter to your satisfaction, you may file a formal complaint to the Complaints Team via the online form.

Alternatively, you may complete this form and mail it to:

Attn: Complaints
Saxo Bank A/S
Philip Heymans Allé 15
2900 Hellerup
Denmark

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Danish Financial Complaint Board:

Det finansielle ankenævn
St. Kongensgade 62 2. sal
1264 København K
Denmark
https://fanke.dk


Due to coronavirus controls, we are not able to meet with clients in our reception at present, unless by appointment in exceptional circumstances. We remain at your service on the phone and email details below. Thank you for your understanding.

Please expect very long waiting times on the line when calling us, we advise you to send us an email instead.

Contact Saxo

Select region

UAE
UAE

Trade responsibly
All trading carries risk. Read more. To help you understand the risks involved we have put together a series of Key Information Documents (KIDs) highlighting the risks and rewards related to each product. Read more

Saxo Bank A/S is licensed by the Danish Financial Supervisory Authority and operates in the UAE under a representative office license issued by the Central bank of the UAE.

The content and material made available on this website and the linked sites are provided by Saxo Bank A/S. It is the sole responsibility of the recipient to ascertain the terms of and comply with any local laws or regulation to which they are subject.

The UAE Representative Office of Saxo Bank A/S markets the Saxo Bank A/S trading platform and the products offered by Saxo Bank A/S.