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Complaints

If you as a client or a prospective client of Saxo Bank A/S have raised a question or an issue with Saxo Bank A/S for instance with your account manager or another employee of Saxo Bank A/S without receiving a satisfactory answer you may file a complaint with Saxo Bank A/S.

If our responses do not resolve the matter to your satisfaction, you may file a formal complaint to the Complaints Team via the online form.

Alternatively, you may send a letter to:

Attn: Complaints
Saxo Bank A/S
Philip Heymans Allé 15
2900 Hellerup
Denmark

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Danish Financial Complaint Board:

Det finansielle ankenævn
Amaliegade 7
1256 København K
Denmark
https://fanke.dk


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Saxo Bank A/S is licensed by the Danish Financial Supervisory Authority and operates in the UAE under a representative office license issued by the Central bank of the UAE.

The content and material made available on this website and the linked sites are provided by Saxo Bank A/S. It is the sole responsibility of the recipient to ascertain the terms of and comply with any local laws or regulation to which they are subject.

The UAE Representative Office of Saxo Bank A/S markets the Saxo Bank A/S trading platform and the products offered by Saxo Bank A/S.