Complaints

If you as a client or a prospective client of Saxo Bank A/S have raised a question or an issue with Saxo Bank A/S for instance with your account manager or another employee of Saxo Bank A/S without receiving a satisfactory answer you may file a complaint with Saxo Bank A/S.

If our responses do not resolve the matter to your satisfaction, you may file a formal complaint to the Complaints Team via the online form.

Alternatively, you may send a letter to:

Attn: Complaints
Saxo Bank A/S
Philip Heymans Allé 15
2900 Hellerup
Denmark

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Danish Financial Complaint Board:

Det finansielle ankenævn
St. Kongensgade 62 2. sal
1264 København K
Denmark
https://fanke.dk