Accessibility Statement for Saxo Bank

Saxo Bank is committed to making our digital services accessible, inclusive, and usable for all customers. We aim to ensure that our platforms meet recognised accessibility standards, so that everyone, including people with disabilities, can use our services with ease and confidence.

Background

As part of our efforts to meet the requirements of the European Accessibility Act (EAA), as implemented in national legislation within the European Union, our goal is to align with the relevant harmonised standards referenced under the EAA.

A harmonised European accessibility standard is expected to be published in December 2025. Until then, we are working to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, complemented by relevant requirements from EN 301 549 v4.1.1 (draft).

Feedback and contact

We welcome feedback on accessibility from all users to enhance our services. If you experience barriers or challenges due to accessibility issues while using our platforms or services, please contact us for assistance. You can reach us in writing, by phone, or by other means. Please find our contact information here.

Current status of accessibility

We are actively working to improve the accessibility of our platforms. At present, all platforms listed below are in partial compliance with the Web Content Accessibility Guidelines (WCAG) 2.2 level AA. This means that while some accessibility requirements are met, issues remain that we are in the process of addressing.

The level of accessibility can be categorised as follows:

• The platform is fully compliant.
• The platform is partially compliant (adheres to some requirements).
• The platform is non-compliant (does not adhere to requirements).

We are committed to resolving outstanding issues and will update this overview as progress is made.

Known accessibility challenges

As part of our ongoing assessments, we have identified several areas where accessibility can be improved. These issues may affect users who rely on assistive technologies or alternative ways of interacting with digital content. Below is a summary of the main challenges currently under review:

Keyboard navigation and alternative input:

Not all functionality is fully operable using a keyboard or other non-pointer input methods. This may affect users who do not use a mouse or touch screen, including individuals with motor impairments or screen reader users.

Screen reader and assistive technology support:

Some content may not be fully accessible using screen readers or similar technologies. This can impact users who are blind or have low vision and rely on spoken feedback or braille output to navigate digital interfaces.

Text resizing and layout scaling:

In some cases, increasing text size or using browser zoom features may not work as expected. This may make it harder for users with visual impairments to read content comfortably.

Color contrast:

While most of our platforms follow recommended contrast requirements, there may be specific areas where contrast is not sufficient for users with low vision or color blindness.

Ongoing improvements

To strengthen accessibility across our services, we have launched a comprehensive accessibility program, including:

• The development of a new design system and component library, with accessibility built in from the ground up. This system will be rolled out across all relevant platforms in a prioritised order as soon as possible, helping ensure a consistently high level of accessibility and compliance.
• Training relevant employees and business units to build internal awareness and capability around accessibility and inclusive design.
• Collaboration with external experts to support our work, carry out regular accessibility assessments, and guide improvements.

Interim measures

While the new design system is being developed and implemented, we continue to monitor the accessibility of our existing platforms. We address critical accessibility issues where possible within the constraints of current technology and infrastructure.

Supervisory authority

If you notice any accessibility issues, please provide feedback directly to us. We will do our utmost to make our products and services accessible to all.

With the enactment of the European Accessibility Act in 2025, you can report any problems to the local supervisory authority after 28 June 2025 if you do not receive a response within 14 days.

Contact details of the supervisory authority

Will be updated with contact information.