If you as a client or a prospective client of Saxo Bank (Switzerland) Ltd. (the “Bank”) have raised a question or an issue with Bank for instance with your account manager or another employee of Bank without receiving a satisfactory answer you may file a complaint with the Bank.
Please contact us in writing by using the following address:
Saxo Bank (Schweiz) AG
Complaints Handling Unit
Or by e-mail to firstname.lastname@example.org
If you are not satisfied with the response to your complaint, you may file a complaint directly with the Swiss Complaint Board of Banking Services:
Swiss Banking Ombudsman