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Welcome to Saxo Bank Switzerland

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Complaints

If you as a client or a prospective client of Saxo Bank (Switzerland) Ltd. (the “Bank”) have raised a question or an issue with Bank for instance with your account manager or another employee of Bank without receiving a satisfactory answer you may file a complaint with the Bank.

Please contact us in writing by using the following address:

Saxo Bank (Schweiz) AG
Complaints Handling Unit
Beethovenstrasse 33
CH-8002 Zurich
Switzerland

Or by e-mail to complaints@saxobank.ch

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Swiss Complaint Board of Banking Services:

Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
CH-8021 Zurich

http://www.bankingombudsman.ch/

Saxo Bank (Schweiz) AG
Beethovenstrasse 33
CH-8002
Zürich
Switzerland

Switzerland

This website can be accessed worldwide however the information on the website is related to Saxo Bank (Switzerland) Ltd. All clients will directly engage with Saxo Bank (Switzerland) Ltd. and all client agreements will be entered into with Saxo Bank (Switzerland) Ltd. and thus governed by Swiss Law.

If you contact Saxo Bank (Switzerland) Ltd. or visit this website, you acknowledge and agree that any data that you transmit to Saxo Bank (Switzerland) Ltd., either through this website, by telephone or by any other means of communication (e.g. e-mail), may be collected or recorded and transferred to other Saxo Bank Group companies or third parties in Switzerland or abroad and may be stored or otherwise processed by them or Saxo Bank (Switzerland) Ltd. You release Saxo Bank (Switzerland) Ltd. from its obligations under Swiss banking and securities dealer secrecies and, to the extent permitted by law, data protection laws as well as other laws and obligations to protect privacy. Saxo Bank (Switzerland) Ltd. has implemented appropriate technical and organisational measures to protect data from unauthorized processing and disclosure and applies appropriate safeguards to guarantee adequate protection of such data.

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