Complaints
If you as a client or a prospective client of Saxo Bank (Switzerland) Ltd. (the “Bank”) have raised a question or an issue with Bank for instance with your account manager or another employee of Bank without receiving a satisfactory answer you may file a complaint with the Bank.
If our responses do not resolve the matter to your satisfaction, you may file a formal complaint to the Complaints Team via the online form.
If you are not satisfied with the response to your complaint, you may file a complaint directly with the Swiss Complaint Board of Banking Services:
Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
CH-8021 Zurich
http://www.bankingombudsman.ch/