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If you as a client or a prospective client of Saxo Bank (Switzerland) Ltd. (the “Bank”) have raised a question or an issue with Bank for instance with your account manager or another employee of Bank without receiving a satisfactory answer you may file a complaint with the Bank.

Please contact us in writing by using the following address:

Saxo Bank (Schweiz) AG
Complaints Handling Unit
Beethovenstrasse 33
CH-8002 Zurich

Or by e-mail to

If you are not satisfied with the response to your complaint, you may file a complaint directly with the Swiss Complaint Board of Banking Services:

Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
CH-8021 Zurich