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Saxo Group Vulnerability Disclosure Policy

We take the security of our systems and services seriously, and we value the global security community. Responsible disclosure of security vulnerabilities helps us ensure the security and privacy of our customers, partners and employees.

Guidelines

If you follow these guidelines when reporting an issue to us, we commit to:

  • Not pursue or support any legal action related to your research
  • Work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 72 hours of submission)
  • Recognize your contribution, if you are the first to report the issue and we make a code or configuration change based on the issue

We require that all researchers:

  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security analysis
  • Perform analysis only within the scope set out below
  • Use exploits only to the extent necessary to confirm the presence of a vulnerability and once established, do not abuse the vulnerability further
  • Do not exfiltrate data, establish command line access and/or persistence, or pivot to other systems
  • Use the defined communication channels (as identified below) to report vulnerability information to us
  • Keep information about any suspected or confirmed security issues you’ve discovered confidential between yourself and Saxo Bank until we’ve had 90 days to resolve the issue

Scope

  • www.home.saxo
  • Simulation SaxoInvestor
  • Simulation SaxoTraderPRO
  • Simulation SaxoTraderGO
  • Simulation SaxoOpenAPI, directly or through www.developer.saxo

Out of Scope

Any services hosted by 3rd party providers and services are excluded from scope. These services include:

  • News feeds
  • Price feeds

In the interest of the safety of our users, staff, the Internet at large, and you as a security researcher, the following test types are excluded from scope:

  • Findings from physical testing such as office access (e.g. open doors, tailgating)
  • Findings derived primarily from social engineering (e.g. phishing, vishing)
  • Findings from applications or systems not listed in the ‘Scope’ section
  • UI and UX bugs and spelling mistakes
  • Network level Denial of Service (DoS/DDoS) vulnerabilities
  • Missing cookie flags and security headers
  • Form spamming

Information we do not want to receive:

  • Personally identifiable information (PII)
  • Financial data (such as credit card or bank account numbers)
  • Results from automated scanning tools

Reporting security vulnerabilities

If you believe you’ve found a security issue in one of our products or platforms please send it to us by emailing security@saxobank.com. Please include the following details with your report:

  • Description of the location and potential impact of the identified issue(s);
  • A detailed description of the steps required to reproduce your findings (POC scripts, screenshots, and compressed screen captures are all helpful to us); and
  • Your name/handle and a link for recognition in our Hall of Fame.

If you wish to encrypt the information, you can use our PGP key. See our security.txt for further details.

Coordinated disclosure

We aim to patch vulnerabilities within 90 days or less. However, public disclosure of such vulnerabilities before the issue has been corrected will increase risk rather than reduce it, and in order to protect our clients, we request that you do not post or share any information about a potential vulnerability in public until we have investigated, responded to and patched the reported vulnerability and informed our clients (where applicable).

Where applicable, we will coordinate notification of a validated vulnerability with you and would prefer that our respective disclosures be posted simultaneously.

All trading carries risk. Losses can exceed deposits on margin products. You should consider whether you understand how our products work and whether you can afford to take the high risk of losing your money. To help you understand the risks involved we have put together a series of Key Information Documents (KIDs) highlighting the risks and rewards related to each product. The KIDs can be accessed here or within the trading platform. Please note that the full prospectus can be obtained free of charge from Saxo Bank (Switzerland) ltd. or the issuer.

This website can be accessed worldwide however the information on the website is related to Saxo Bank (Switzerland) Ltd. All clients will directly engage with Saxo Bank (Switzerland) Ltd. and all client agreements will be entered into with Saxo Bank (Switzerland) Ltd. and thus governed by Swiss Law.

The content of this website represents marketing material and has not been notified or submitted to any supervisory authority.

If you contact Saxo Bank (Switzerland) Ltd. or visit this website, you acknowledge and agree that any data that you transmit to Saxo Bank (Switzerland) Ltd., either through this website, by telephone or by any other means of communication (e.g. e-mail), may be collected or recorded and transferred to other Saxo Bank Group companies or third parties in Switzerland or abroad and may be stored or otherwise processed by them or Saxo Bank (Switzerland) Ltd. You release Saxo Bank (Switzerland) Ltd. from its obligations under Swiss banking and securities dealer secrecies and, to the extent permitted by law, data protection laws as well as other laws and obligations to protect privacy. Saxo Bank (Switzerland) Ltd. has implemented appropriate technical and organizational measures to protect data from unauthorized processing and disclosure and applies appropriate safeguards to guarantee adequate protection of such data.

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