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We’ve improved our support – with you in focus

We’ve improved our support – with you in focus

Whats Happening
Saxo Be Invested
Saxo Group

Saxo Group

Summary:  We are investing in our customer service, both live and automated support, so you can access more help, more quickly, anytime you need it. And now, with your feedback, we’ve improved our customer support and service.

Over the last several months, we’ve welcomed more customers than ever before. And while you’ve been busy trading and investing, we’ve been busy listening to your feedback to ensure that you get the support you need, when you need it.

Talk to us more easily
Markets never sleep. And when you have problems, you don’t want to wait. That’s why we’ve been expanding our customer support teams around the globe – so wherever you are, more live support is available, with the answers you need in your service language of choice.

And if you’re really in a hurry, our live agents are also available through the platform’s Help centre. You can connect to us with a few clicks and get support from our friendly team.

Welcome to in-platform Help
With your feedback in mind, we’ve also improved our self-service help. How? By putting more of the information you need right where you need it most – in the platform.

Our new in-platform Help Centre is always just a click or tap away, so you can quickly find answers on anything from account management to setting up charts or how to trade options. 

Your own secure inbox
Now, when you have an active support enquiry, we’ll keep in touch with you through our new secure inbox in the platform. You’ll be able to keep track of our communication more easily, while keeping it all at your fingertips, right in the platform.

Expand your trading knowledge
You also told us that you want more knowledge to help you become better traders and investors. To support you on that journey, we’ve added more webinars with some of today’s leading market experts, letting you explore topics that really matter, from inflation and the future of energy to getting the most out of our platforms.

This content is marketing material. 

None of the information provided on this website constitutes an offer, solicitation, or endorsement to buy or sell any financial instrument, nor is it financial, investment, or trading advice. Saxo Capital Market Ltd. (SCML) provides execution-only services, with all trades and investments based on self-directed decisions. Analysis, research, and educational content is for informational purposes only and should not be considered advice or a recommendation.

SCML content may reflect the personal views of the author, which are subject to change without notice. Mentions of specific financial products are for illustrative purposes only and may serve to clarify financial literacy topics. Content classified as investment research is marketing material and does not meet legal requirements for independent research.

SCML partners with companies that provide compensation for promotional activities conducted on its platform. Some partners also pay retrocessions contingent on clients investing in products from those partners. 

While SCML receives compensation from these partnerships, all educational and research content remains focused on providing information to clients.

Before making any investment decisions, you should assess your own financial situation, needs, and objectives, and consider seeking independent professional advice. SCML does not guarantee the accuracy or completeness of any information provided and assumes no liability for any errors, omissions, losses, or damages resulting from the use of this information.

Please refer to our full disclaimer and notification on non-independent investment research for more details.

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All trading carries risk. To help you understand the risks involved we have put together a series of Key Information Documents (KIDs) highlighting the risks and rewards related to each product. Read more
Additional Key Information Documents are available in our trading platform.

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