We’ve improved our support – with you in focus We’ve improved our support – with you in focus We’ve improved our support – with you in focus

We’ve improved our support – with you in focus

Whats Happening

Saxo Group

Summary:  We are investing in our customer service, both live and automated support, so you can access more help, more quickly, anytime you need it. And now, with your feedback, we’ve improved our customer support and service.


Over the last several months, we’ve welcomed more customers than ever before. And while you’ve been busy trading and investing, we’ve been busy listening to your feedback to ensure that you get the support you need, when you need it.

Talk to us more easily
Markets never sleep. And when you have problems, you don’t want to wait. That’s why we’ve been expanding our customer support teams around the globe – so wherever you are, more live support is available, with the answers you need in your service language of choice.

And if you’re really in a hurry, our live agents are also available through the platform’s Help centre. You can connect to us with a few clicks and get support from our friendly team.

Welcome to in-platform Help
With your feedback in mind, we’ve also improved our self-service help. How? By putting more of the information you need right where you need it most – in the platform.

Our new in-platform Help Centre is always just a click or tap away, so you can quickly find answers on anything from account management to setting up charts or how to trade options. 

Your own secure inbox
Now, when you have an active support enquiry, we’ll keep in touch with you through our new secure inbox in the platform. You’ll be able to keep track of our communication more easily, while keeping it all at your fingertips, right in the platform.

Expand your trading knowledge
You also told us that you want more knowledge to help you become better traders and investors. To support you on that journey, we’ve added more webinars with some of today’s leading market experts, letting you explore topics that really matter, from inflation and the future of energy to getting the most out of our platforms.

Disclaimer

The Saxo Bank Group entities each provide execution-only service and access to Analysis permitting a person to view and/or use content available on or via the website. This content is not intended to and does not change or expand on the execution-only service. Such access and use are at all times subject to (i) The Terms of Use; (ii) Full Disclaimer; (iii) The Risk Warning; (iv) the Rules of Engagement and (v) Notices applying to Saxo News & Research and/or its content in addition (where relevant) to the terms governing the use of hyperlinks on the website of a member of the Saxo Bank Group by which access to Saxo News & Research is gained. Such content is therefore provided as no more than information. In particular no advice is intended to be provided or to be relied on as provided nor endorsed by any Saxo Bank Group entity; nor is it to be construed as solicitation or an incentive provided to subscribe for or sell or purchase any financial instrument. All trading or investments you make must be pursuant to your own unprompted and informed self-directed decision. As such no Saxo Bank Group entity will have or be liable for any losses that you may sustain as a result of any investment decision made in reliance on information which is available on Saxo News & Research or as a result of the use of the Saxo News & Research. Orders given and trades effected are deemed intended to be given or effected for the account of the customer with the Saxo Bank Group entity operating in the jurisdiction in which the customer resides and/or with whom the customer opened and maintains his/her trading account. Saxo News & Research does not contain (and should not be construed as containing) financial, investment, tax or trading advice or advice of any sort offered, recommended or endorsed by Saxo Bank Group and should not be construed as a record of our trading prices, or as an offer, incentive or solicitation for the subscription, sale or purchase in any financial instrument. To the extent that any content is construed as investment research, you must note and accept that the content was not intended to and has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such, would be considered as a marketing communication under relevant laws.

Please read our disclaimers:
- Notification on Non-Independent Investment Research (https://www.home.saxo/legal/niird/notification)
- Full disclaimer (https://www.home.saxo/en-gb/legal/disclaimer/saxo-disclaimer)

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E14 5DA
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United Kingdom

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Additional Key Information Documents are available in our trading platform.

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