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Queries and Complaints

Saxo Capital Markets Pte Ltd (“Saxo Markets”) is committed to fair dealing and ensuring that a high standard of service is maintained. Should you feel that our level of service or quality of products has failed to meet your expectations, please first raise this with the Saxo staff you are speaking to or ask to speak to their manager. We are confident that your concerns can be addressed at this level.

If our responses do not resolve the matter to your satisfaction, you may file a formal complaint to the Complaints Team via the online form.

Alternatively, you may complete this form and mail it to:

Saxo Markets 
Attention: Complaints (Team)
3 Church Street
Level 30 Samsung Hub
Singapore 049483
 
We will acknowledge receipt of your complaint within two business days of receipt. We will investigate the matter and aim to respond within 14 working days. We will also correspond directly with you if we require additional time for investigation or further information from you.
 
If you feel that we have not provided a satisfactory resolution to your complaint, after giving us the opportunity to investigate and resolve it, you may lodge a written complaint to the Financial Industry Disputes Resolution Centre (“FIDReC”). The complaint can be lodged through FIDReC’s website at www.fidrec.com.sg. You may also reach FIDReC at (65) 6327 8878 or info@fidrec.com.sg.

Saxo Markets
3 Church Street, #30-00
Samsung Hub
Singapore 049483

All departments are available 08:30 to 17:30 Monday to Friday.

Singapore

Saxo Capital Markets Pte Ltd ('Saxo Markets') is a company authorised and regulated by the Monetary Authority of Singapore (MAS) [Co. Reg. No.: 200601141M ] and is a wholly owned subsidiary of Saxo Bank A/S, headquartered in Denmark. Please refer to our General Business Terms & Risk Warning to consider whether acquiring or continuing to hold financial products is suitable for you, prior to opening an account and investing in a financial product.

Trading in financial instruments carries various risks, and is not suitable for all investors. Please seek expert advice, and always ensure that you fully understand these risks before trading. Trading in leveraged products such as Margin FX products may result in your losses exceeding your initial deposits. Saxo Markets does not provide financial advice, any information available on this website is ‘general’ in nature and for informational purposes only. Saxo Markets does not take into account an individual’s needs, objectives or financial situation.

The Saxo trading platform has received numerous awards and recognition. For details of these awards and information on awards visit www.home.saxo/en-sg/about-us/awards.

The information or the products and services referred to on this website may be accessed worldwide, however is only intended for distribution to and use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations. Products and Services offered on this website is not intended for residents of the United States and Japan. Please click here to view our full disclaimer.

This advertisement has not been reviewed by the Monetary Authority of Singapore.