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Saxo Vulnerability Disclosure Policy

We take the security of our systems and services seriously, and we value the global security community. Responsible disclosure of security vulnerabilities helps us ensure the security and privacy of our customers, partners and employees.

Guidelines

If you follow these guidelines when reporting an issue to us, we commit to:

  • Not pursue or support any legal action related to your research
  • Work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 72 hours of submission)
  • Recognize your contribution, if you are the first to report the issue and we make a code or configuration change based on the issue

We require that all researchers:

  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security analysis
  • Perform analysis only within the scope set out below
  • Use the defined communication channels (as identified below) to report vulnerability information to us
  • Keep information about any suspected or confirmed security issues you’ve discovered confidential between yourself and Saxo Bank until we’ve had 90 days to resolve the issue

Scope

  • www.home.saxo
  • Simulation SaxoTraderPRO
  • Simulation SaxoTraderGO
  • Simulation SaxoOpenAPI, directly or through www.developer.saxo

Out of Scope

Any services hosted by 3rd party providers and services are excluded from scope. These services include:

  • News feeds
  • Price feeds

In the interest of the safety of our users, staff, the Internet at large, and you as a security researcher, the following test types are excluded from scope:

  • Findings from physical testing such as office access (e.g. open doors, tailgating)
  • Findings derived primarily from social engineering (e.g. phishing, vishing)
  • Findings from applications or systems not listed in the ‘Scope’ section
  • UI and UX bugs and spelling mistakes
  • Network level Denial of Service (DoS/DDoS) vulnerabilities
  • Missing cookie flags and security headers
  • Form spamming

Information we do not want to receive:

  • Personally identifiable information (PII)
  • Credit card holder data
  • Results from automated scanning tools

Reporting security vulnerabilities

If you believe you’ve found a security issue in one of our products or platforms please send it to us by emailing security@saxobank.com. Please include the following details with your report:

  • Description of the location and potential impact of the identified issue(s);
  • A detailed description of the steps required to reproduce your findings (POC scripts, screenshots, and compressed screen captures are all helpful to us); and
  • Your name/handle and a link for recognition in our Hall of Fame.

If you wish to encrypt the information, you can use our PGP key. See our security.txt for further details.

Saxo Markets
40 Bank Street, 26th floor
E14 5DA
London
United Kingdom

United Kingdom

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