24/5 expert service

All our clients have access to 24-hour support, while Platinum and VIP clients benefit from personal services tailored to their needs.

Discover the services available to each account tier, here.

Personal relationship managers

Dedicated assistance available for platform, trading and account questions.

Dedicated sales traders

Live market commentary, risk management and trade support available from Saxo Group sales traders.

In-house analysts

News and commentary on all major asset classes from Saxo Group’s team of strategists – the #SaxoStrats

Integrated digital support

Self-service support centre, email helpdesk and a range of educational courses.

24-hour customer service

Support with technical matters and account queries available whenever markets are open.

Local language assistance

With offices in 16 countries, Saxo Group can support its clients in the majority of local languages.

Personal relationship managers

Personal relationship managers

Your personal point of contact at Saxo is on hand to help you with platform, trading and account queries.

Help you to use our platform, providing walkthroughs and education

Offer exclusive access to new features and products

Invite you to exclusive events and webinars

Curate news and market information, based on your trading interests

Answer questions about account statements, bookings and corporate actions

Dedicated sales traders

Saxo Group’s senior sales traders provide expert one-to-one support, including commentary on market events, assistance with placing complex orders and sparring on trading strategies and risk management.

  • Oliver Jackson

    Senior sales trader

    Oliver has worked in FX and rates trading for more than 15 years. Prior to Saxo, he was a VP, deputy head of trading at Fauchier Partners (now EnTrust Permal). Oliver also held positions at Aviva Investors, Morgan Stanley and Tullet Prebon, where he led initiatives around OTC trading and risk systems.

  • Tony Savoca

    Senior sales trader

    Tony has over 36 years’ experience trading FX. Before joining us, he was head of FX sales at UBS WM Zurich. Prior to that, Tony was a FX chief dealer at JP Morgan Chase, and head of FX trading at the Bank of America Zurich. 

  • Tareck Horchani

    Senior sales trader

    Tareck has more than 14 years’ experience in FX and rates trading. Prior to Saxo, he was a proprietary macro trader at Louis Dreyfus commodities, and held posts at Citibank Singapore and Deutsche Bank London. He helped set up electronic platforms for emerging markets currencies and rates at DB and Citibank.

    In-house analysts

    In-house analysts

    Saxo Group’s team of top-tier strategists – the #SaxoStrats – provide daily insights, analysis and views across global markets, asset classes and tradable instruments.

    Direct access for VIP clients

    VIP clients can also speak directly with the SaxoStrats, including our CIO and chief economist Steen Jakobsen. The team will be available to discuss asset allocations in line with macro developments, share their views on all major asset classes, and talk through the implications of central bank policies and other market events. 


    Latest news from #SaxoStrats

    Expert service as standard

    As a Saxo client, you’ll receive first-class support around the clock.

    Integrated digital support

    Self-service support centre, email helpdesk and a range of educational courses.

    24-hour customer service

    Support with technical matters and account queries available whenever markets are open.

    Local language assistance

    With offices in 16 countries, Saxo Group can support its clients in the majority of local languages.

    Start trading with Saxo

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    Choose an account tier and submit your application

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    The Saxo Bank Group entities each provide execution-only service and access to Analysis permitting a person to view and/or use content available on or via the website is not intended to and does not change or expand on this. Such access and use are at all times subject to (i) The Terms of Use; (ii) Full Disclaimer; (iii) The Risk Warning; (iv) the Rules of Engagement and (v) Notices applying to Saxo News & Research and/or its content in addition (where relevant) to the terms governing the use of hyperlinks on the website of a member of the Saxo Bank Group by which access to Saxo News & Research is gained. Such content is therefore provided as no more than information. In particular no advice is intended to be provided or to be relied on as provided nor endorsed by any Saxo Bank Group entity; nor is it to be construed as solicitation or an incentive provided to subscribe for or sell or purchase any financial instrument. All trading or investments you make must be pursuant to your own unprompted and informed self-directed decision. As such no Saxo Bank Group entity will have or be liable for any losses that you may sustain as a result of any investment decision made in reliance on information which is available on Saxo News & Research or as a result of the use of the Saxo News & Research. Orders given and trades effected are deemed intended to be given or effected for the account of the customer with the Saxo Bank Group entity operating in the jurisdiction in which the customer resides and/or with whom the customer opened and maintains his/her trading account. Saxo News & Research does not contain (and should not be construed as containing) financial, investment, tax or trading advice or advice of any sort offered, recommended or endorsed by Saxo Bank Group and should not be construed as a record of our trading prices, or as an offer, incentive or solicitation for the subscription, sale or purchase in any financial instrument. To the extent that any content is construed as investment research, you must note and accept that the content was not intended to and has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such, would be considered as a marketing communication under relevant laws.

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