At Saxo Capital Markets (Australia) Limited ABN 32 110 128 286 “SCM, we, our, us”, we are committed to protecting the privacy of our clients. We are bound by the Australian Privacy Principles (APP) and the Privacy Act 1988 (Cth) and will ensure we meet our requirements in our dealings with you.
- The kinds of personal information we collect and hold;
- How we collect and hold personal information;
- The purpose for which we collect, hold, use and disclose personal information;
- How clients may access personal information about themselves, that is held by us, and correction of such information;
- How a client may lodge a complaint about a breach of the APP by us, and how we will deal with such a complaint;
- Whether we are likely to disclose personal information to overseas recipients, and countries in which such recipients may be
likely to be located.
- Sensitive information
- Consequences of failing to provide information
- Unsolicited personal information
- Direct Marketing Communication
- Security and protecting your personal information
A) THE KINDS OF PERSONAL INFORMATION WE COLLECT AND HOLD;
Information which we may collect from you include, but is not limited to: your full name; date of birth; email address; residential, postal and business address; phone numbers; tax file numbers; drivers licence details; medicare number; passport details; financial details; occupation; bank account details; and any other information we may consider necessary to undertake our activities.
B) HOW WE COLLECT AND HOLD PERSONAL INFORMATION;
Once we have collected your personal information, we will store this in our internal CRM system, secured office onsite, or in a secured storage facility.
C) THE PURPOSE FOR WHICH WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION
We collect, hold and use your personal information for the purpose of:
- providing you with products or services provided by SCM or a related company, including assessing your application, administering any facility you have with us, executing instructions and complying with our legislative and regulatory obligations relating to the product or service;
- meeting our ongoing obligations to you in providing you with the product or service;
- meeting our external obligations, such as with regard to third party systems and relationships, in order to provide you with the product or service;
- meeting our obligations under applicable laws, such as customer identification requirements under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and compliance requirements under the Corporations Act 2001 (Cth) and other legislation governing the provision of financial services;
- protecting against fraud; and
- to contact you with information about products or services that you might be interested in,
- request for feedback and information from you, via market research and surveys regarding our product and services; as well for other purposes we may disclose your information to third party entities.
We may disclose your information for such purposes to other organisations:
- external service providers involved in our provision of products and services to you, such as mailing houses, call centres, debt collector agencies, professional advisers (such as our lawyers and compliance advisers), internal and external auditors;
- our parent company Saxo Bank, and any associated companies and subsidiaries assisting in providing you with financial products
- online application technology providers;
- identity verification services providers;
- to any potential purchaser of the whole or part of our business (or any other relevant party advisers such as that), on a confidential basis;
- your agents, advisers or lawyers, such as where you have obtained a service from us through them or are otherwise dealing with us in any way through them;
- parties involved in markets and systems related to the products and services we provide to you, such as market operators and participants, counterparties, intermediaries and custodians;
- entities involved in any corporate re-organisation affecting us;
- entities assisting us to maintain and improve our systems, products and services;
- credit reporting agencies;
- entities to whom we are required or authorised by law to disclose your personal information, such as government and regulatory bodies.
D) HOW CLIENTS MAY ACCESS PERSONAL INFORMATION ABOUT THEMSELVES, THAT IS HELD BY US, AND CORRECTION OF SUCH INFORMATION
You have the right to request access to your personal information which we hold. Your access rights are subject to some exceptions permitted by law. We will respond to your request in accordance with the Privacy Act and any other law which affects this obligation. A fee may be payable if you request a copy of your information. If we deny your access request we will provide you with written reasons for doing so. If you wish to lodge a complaint in reference to this refusal, you may do so via the details provided in e) below.
We aim to keep the personal information we hold about you up-to-date. Should any of your personal details change, or if you believe that information we hold about you is incorrect please let us know so we can correct this. If we refuse your request to correct information, we will generally give you a written reason for the refusal. If you wish to lodge a complaint in reference to this refusal, you may do so via the details provided in e) below.
E) HOW A CLIENT MAY LODGE A COMPLAINT ABOUT A BREACH OF THE APP BY US, AND HOW WE WILL DEAL WILL SUCH A COMPLAINT;
For any privacy related feedback, or complaints, please send your written request to:
Saxo Capital Markets (Australia) Limited
Postal Address: Suite 1, Level 14, 9 Castlereagh St, Sydney NSW 2000, Australia
Phone: +61 2 8267 9000
Fax: +61 2 8267 9050
If you are not satisfied with a response received from SCM in reference to a privacy complaint, or feel that SCM may have breached an Australian Privacy Principle, then you have the right to refer the complaint directly to the Office of the Australian Information Commissioner (OAIC), previously known as Office of the Privacy Commissioner. A complaint form may be lodged via the OAIC website, or via the details below.
For provisions of the Privacy Act, please refer to the website www.oaic.gov.au
Office of the Australian Information Commissioner
Phone: 1300 363 992
Address: GPO Box 5218 Sydney NSW 2001
Fax: +61 2 9284 9666
As per SCM’s IDR – complaints handling policy, if you lodged a written complaint with SCM, you should receive a response within 1 business day from the date SCM receives the written formal complaint. The written complaint will be dealt by the Compliance department and potentially the Account Executive managing the account. If additional time is required to resolve the complaint, the compliance department will inform you of this. SCM aims to resolve a complaint as soon as possible, and within 30 days.
If you are still not satisfied with SCM’s response, you can then proceed to lodge a formal complaint with OAIC.
F) WHETHER WE ARE LIKELY TO DISCLOSE PERSONAL INFORMATION TO OVERSEAS RECIPIENTS, AND COUNTRIES IN WHICH SUCH RECIPIENTS MAY BE LIKELY TO BE LOCATED.
SCM may disclose your personal information to related entities located outside the Australian jurisdiction. These related entities are our parent company Saxo Bank A/S, headquartered in Denmark, and subsidiary offices of our parent company to which we may outsource certain services to, including but not limited to Singapore and India. You consent to your personal information being transferred to such entities for the purpose of operating your trading account.
Under the Privacy Act you have the right to deal with us anonymously where this is lawful and practicable. For example, this can sometimes be the case when you are enquiring about our products and services. However, in situations where we may need to take instructions from you or implement a change to your account, this may not be appropriate and in compliance with AML/CTF rules and regulations.
H) SENSITIVE INFORMATION
While we usually do not need to collect sensitive information about you (such as health information; information about racial or ethnic origin; criminal record information), if we require such information we will generally only collect it with your consent. This is subject to exceptions, such as where the collective is required by law or necessary to establish or defend a legal claim.
I) CONSEQUENCES OF FAILING TO PROVIDE INFORMATION
If you do not provide us with any requested personal information, this may mean that we are unable to provide you with financial products or services, or potentially pursue the relationship you have as a client with SCM.
J) UNSOLICITED PERSONAL INFORMATION
If we have received unsolicited personal information regarding you, which we did not solicit, we will as soon as practical, destroy the information, or ensure the information is de-identified. However, if it is information which is provided to us in a situation where it is mingled or attached with information that we have requested, you acknowledge that this information may be held by us as described in this policy.
K) DIRECT MARKETING COMMUNICATION
SCM may from time to time send you information regarding our current and upcoming products and services, events being held by SCM, surveys and/or request for feedback on how we can improve on our products and services to you as a client, or information we may consider of interest to you. Such communication will be sent to you via the personal details you provide to us in the client application form, commonly your registered email address. If you do not wish to receive such information, please email email@example.com or you may submit a request to unsubscribe from receiving such information via the actual communication email.
We collect or store user information on our website by using “cookies” (small files placed on your computer by some websites you have visited) for marketing purposes, such as displaying pages that are more relevant to your preferences.
L) SECURITY AND PROTECTING YOUR PERSONAL INFORMATION
The security of your personal information is important to us and so we take reasonable steps to protect it from misuse, loss and unauthorized access or disclosure. Such steps include:
- Written confidentiality and security policies that apply to all our employees;
- Security measures for access to our systems and premises and for document and file storage;
- By reasonably limiting internal access to clients’ personal information to staff who require it to fulfil our obligations towards to and related matters; and
- Firewall and data encryption measures protecting our website.
M) European Union General Data Protection Regulation (EU GDPR)
In the event that the EU GDPR requires a higher level of protection for the personal data of individuals in EU than the PDPA, SCM shall comply with such stricter requirements.
Pursuant to Article 27 of the EU GDPR, SCM has appointed Saxo Bank A/S as our representative in the EU.
Last updated: August 2020