Queries and Complaints
Saxo Capital Markets has an internal dispute resolution process in place so that we can resolve complaints quickly and fairly. If you have an immediate issue, you may raise a support ticket with our client services team in the first instance, otherwise you may raise a complaint via:
- The Complaints module on the Saxo trading platform; or
- The Complaint Form accessible here;
Saxo Capital Markets will provide an acknowledgement of receipt within 1 business day, after which we will seek to respond and resolve your complaint as soon as practicable.
Saxo Capital Markets is also a member of the Australian Financial Complaints Authority (AFCA), a free, fair and independent dispute resolution scheme. If you are dissatisfied with our final response to your complaint, you have the right to lodge a complaint with AFCA, contact details are below. You may also make a complaint via the Australian Securities and Investments Commission, free call Info line on 1300 300 630.
Australian Financial Complaints Authority
Australian Financial Complaints Authority
GPO Box 3, MELBOURNE VIC 3001
Email: info@afca.org.au
Toll free: 1800 931 678
Website: https://www.afca.org.au/
Feedback and Comments
Saxo Capital Markets (Australia) Limited adopts a customer-focused approach and is open to any feedback clients may have about its products and/or services delivered. Please feel free to submit your feedback/comments to PrivateSalesAU@saxomarkets.com. For any complaint or compliance inquiries, please email to ComplianceAU@saxomarkets.com.au