Queries and Complaints

Saxo Capital Markets have an internal disputes resolution process in place so that Saxo Capital Markets can resolve any complaints quickly and fairly. If you have any complaint about our services you should contact our client trading team in the first instance. If the complaint is not resolved to your satisfaction then you should contact our Compliance Officer by email on compliance-au@saxomarkets.com or put the compliant in writing and send it to:

The Compliance Officer
Saxo Capital Markets (Australia) Pty Ltd
GPO Box 3728
Sydney NSW 2001

Saxo Capital Markets will provide acknowledgement of receipt of written complaints within 2 business days, and seek to resolve and respond to complaints within 10 business days of receipt. Saxo Capital Markets will investigate your compliant, and provide you with our decision, and the reasons on which our decision is based, in writing.

Saxo Capital Markets are also a member of an external complaints resolution service, Financial Ombudsman Service Limited FOS. If you are dissatisfied with the outcome, you have the right to lodge a complaint with FOS, contact details are below. You may also make a complaint via the Australian Securities and Investments Commission, free call Info line on 1300 300 630.

Financial Ombudsman Service Limited

GPO Box 3
Melbourne Victoria 3001
Toll free: 1300 780 808
Website: www.fos.org.au 

Feedback and Comments
Saxo Capital Markets (Australia) Pty Ltd adopts a customer-focused approach and is open to any feedback clients may have about its products and/or services delivered. Please feel free to submit your feedback/Comments to enquiries@saxomarkets.com.au