We’ve We’ve We’ve

We’ve improved our support – with you in focus

Whats Happening

Saxo Group

Summary:  We are investing in our customer service, both live and automated support, so you can access more help, more quickly, anytime you need it. And now, with your feedback, we’ve improved our customer support and service.


Over the last several months, we’ve welcomed more customers than ever before. And while you’ve been busy trading and investing, we’ve been busy listening to your feedback to ensure that you get the support you need, when you need it.

Talk to us more easily
Markets never sleep. And when you have problems, you don’t want to wait. That’s why we’ve been expanding our customer support teams around the globe – so wherever you are, more live support is available, with the answers you need in your service language of choice.

And if you’re really in a hurry, our live agents are also available through the platform’s Help centre. You can connect to us with a few clicks and get support from our friendly team.

Welcome to in-platform Help
With your feedback in mind, we’ve also improved our self-service help. How? By putting more of the information you need right where you need it most – in the platform.

Our new in-platform Help Centre is always just a click or tap away, so you can quickly find answers on anything from account management to setting up charts or how to trade options. 

Your own secure inbox
Now, when you have an active support enquiry, we’ll keep in touch with you through our new secure inbox in the platform. You’ll be able to keep track of our communication more easily, while keeping it all at your fingertips, right in the platform.

Expand your trading knowledge
You also told us that you want more knowledge to help you become better traders and investors. To support you on that journey, we’ve added more webinars with some of today’s leading market experts, letting you explore topics that really matter, from inflation and the future of energy to getting the most out of our platforms.
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