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If you as a client or a prospective client of Saxo Capital Markets HK Limited (“SCM HK”) have a question or a problem, please first raise this with your account manager or the account manager’s team lead or head of department. 
Should you not receive a satisfactory answer, you may then, if you are already a SCM HK client, submit a formal complaint via the trading platform, and, if you are not a client, you may file a formal complaint via the online form.

We will contact the client within 7 days to confirm receipt of the complaint and discuss any relevant details. Within 7 days of the receipt of the complaint, SCM HK will initiate an internal investigation regarding complaint. We will investigate the matter and aim to respond within 2 months (or earlier). If we are unable to provide you with a final response to the complaint within 2 months, we will provide you with the reason for such delay and an indicated timeframe to expect our final response to the complaint.

If you are still not satisfied with our response to your complaint, you have the right to file a complaint directly with the Financial Dispute Resolution Centre (“FDRC”) if the complaint meets the criteria defined by the FDRC. Further details, including eligibility, can be found on their website:


Saxo Capital Markets HK Limited
19th Floor
Shanghai Commercial Bank Tower
12 Queen’s Road Central
Hong Kong

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Hong Kong S.A.R
Hong Kong S.A.R

Saxo Capital Markets HK Limited (“Saxo”) is a company authorised and regulated by the Securities and Futures Commission of Hong Kong. Saxo holds a Type 1 Regulated Activity (Dealing in Securities); Type 2 Regulated Activity (Dealing in Futures Contract); Type 3 Regulated Activity (Leveraged Foreign Exchange Trading); Type 4 Regulated Activity (Advising on Securities) and Type 9 Regulated Activity (Asset Management) licenses (CE No. AVD061). Registered address: 19th Floor, Shanghai Commercial Bank Tower, 12 Queen’s Road Central, Hong Kong.

Trading in financial instruments carries various risks, and is not suitable for all investors. Please seek expert advice, and always ensure that you fully understand these risks before trading. Trading in leveraged products may result in your losses exceeding your initial deposits. Saxo does not provide financial advice, any information available on this website is ‘general’ in nature and for informational purposes only. Saxo does not take into account an individual’s needs, objectives or financial situation. Please click here to view the relevant risk disclosure statements.

The Saxo trading platform has received numerous awards and recognition. For details of these awards and information on awards visit

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