24/5 expert service

Discover best-in-class service tailored to your needs.

Personal relationship managers

An individual point of contact for platform, trading and account queries.

Dedicated sales traders

Live market commentary, risk management and post-trade support from our senior sales traders.

In-house analysts

News and commentary on all major asset classes from our global team of market analysts – #SaxoStrats.

Integrated digital support

Self-service support centre, email helpdesk, and suggested news and educational content based on your trading history

24-hour customer service

With offices in 16 countries, a team of experts is on call 24/5 to assist with technical and account questions.

Local language assistance

Each team member is a Saxo platform specialist and fully-immersed in their local market.

Personal relationship manager

Personal relationship manager

Your personal point of contact at Saxo is on hand to help you with platform, trading and account queries.

Help you to use our platform, providing walkthroughs and education

Offer exclusive access to new features and products

Invite you to exclusive events and webinars

Curate news and market information, based on your trading interests

Answer questions about account statements, bookings and corporate actions

Dedicated Service

Saxo’s relationship managers and sales traders provide expert support to platinum and VIP clients.  Our senior sales traders provide expert one-to-one support, including commentary on market events, assistance with placing complex orders and sparring on trading strategies and risk management.

  • Junvum Kim

    Sales Trader

    Junvum Kim joined Saxo as a private sales trader in 2014. Prior to Saxo, he was a proprietary futures trader at Propex Derivatives in Sydney mainly trading SPI and E-mini futures. He is responsible for execution of large or complex trades and delivery of market commentary, while supporting with risk management of VIP clients’ exposure.

  • Lucy Payne

    Relationship Manager

    Lucy Payne joined Saxo in 2018 as a Relationship Manager based in Sydney, Australia. She is responsible for maintaining the strength of relationships with existing and new private sales clients, specialising in the Australian and International equity markets.

  • Thomas Irons

    Relationship Manager

    Thomas Irons joined Saxo in 2016. After leading our Sales team, he has moved into Relationship management. He is responsible for maintaining existing and new HNW private client relationships. Thomas’ areas of speciality are FX and Options.

    In-house analysts

    In-house analysts

    Our team of top-tier strategists – the #SaxoStrats – provide daily insights, analysis and views across global markets, asset classes and tradable instruments.

    Direct access for VIP clients

    VIP clients can also speak directly with the SaxoStrats, including our CIO and chief economist Steen Jakobsen. The team will be available to discuss asset allocations in line with macro developments, share their views on all major asset classes, and talk through the implications of central bank policies and other market events. 


    Latest news from #SaxoStrats

    Expert service as standard

    Whether you’re a high- or low-volume trader, you’ll receive first-class support around the clock.

    Integrated digital support

    Self-service support centre, email helpdesk, and suggested news and educational content based on your trading history

    24-hour customer service

    With offices in 16 countries, a team of experts is on call 24/5 to assist with technical and account questions.

    Local language assistance

    Each team member is a Saxo platform specialist and fully-immersed in their local market.

    Start trading with Saxo

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