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Saxo Capital Markets Pte Ltd (“SCM”) is committed to fair dealing and in ensuring that a high standard of service is maintained. Should you feel that our level of service or quality of products has failed to meet your expectation, please first raise this with your account manager or the account manager’s team lead or head of department. The majority of complaints or queries can be dealt with at this level.

If the account management teams’s responses do not resolve the matter to your satisfaction, you may then file a formal complaint as follows:

To file a complaint, please contact us using this form and send it to:

By mail:
Saxo Capital Markets Pte. Ltd. 
Attention: Legal & Compliance Department
3 Church Street
Level 30 Samsung Hub
Singapore 049483
By E-mail:

We will acknowledge receipt within two business days followed by a thorough investigation into the matter. A resolution shall be communicated to you within 14 working days. If more time is required to resolve your complaint, we will notify you of the new timeline and provide you with an interim response.
If you feel that we have not provided a satisfactory resolution to your complaint, after giving us the opportunity to investigate and resolve it, you may lodge a written complaint to the Financial Industry Disputes Resolution Centre (“FIDReC”). The complaint can be lodged through FIDReC’s website at You may also reach FIDReC at (65) 6327 8878 or

Saxo Markets
88 Market Street
CapitaSpring #31-01
Singapore 048948

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Saxo Capital Markets Pte Ltd ('Saxo Markets') is a company authorised and regulated by the Monetary Authority of Singapore (MAS) [Co. Reg. No.: 200601141M ] and is a wholly owned subsidiary of Saxo Bank A/S, headquartered in Denmark. Please refer to our General Business Terms & Risk Warning to consider whether acquiring or continuing to hold financial products is suitable for you, prior to opening an account and investing in a financial product.

Trading in financial instruments carries various risks, and is not suitable for all investors. Please seek expert advice, and always ensure that you fully understand these risks before trading. Trading in leveraged products such as Margin FX products may result in your losses exceeding your initial deposits. Saxo Markets does not provide financial advice, any information available on this website is ‘general’ in nature and for informational purposes only. Saxo Markets does not take into account an individual’s needs, objectives or financial situation.

The Saxo trading platform has received numerous awards and recognition. For details of these awards and information on awards visit

The information or the products and services referred to on this website may be accessed worldwide, however is only intended for distribution to and use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations. Products and Services offered on this website are not intended for residents of the United States, Malaysia and Japan. Please click here to view our full disclaimer.

This advertisement has not been reviewed by the Monetary Authority of Singapore.